ADC On Demand
|The best bang for your customers buck is through our ADC On Demand subscription service. The benefits of subscribing as compared to our project-based delivery method are a reduced hourly rate and resource engagement lead-times. There are 2 options for the ADC On Demand service: ADC Support and ADC Bank.
|Scheduled support||Support will be scheduled to the nearest available date.|
|Urgent support Regular Time||Support will be provided on the spot, during regular time (EST).|
|Urgent support Over Time||Support will be provided on the spot, after hours, weekends, and holidays (Canadian calendar).|
If you are not currently a subscriber to our managed service but still require emergency support, please call 1(888) 308.3631. You will have access to immediate support for any afterhours emergency incident/break-fix or during work-hours emergency or critically delayed project-style engagements.
If you decide within sixty days of your emergency engagement to subscribe to our managed service, we’ll credit you back a percentage of your emergency fees into your contract.